Extranet Plurelya

Plurelya
Extranet, Vitrine
Optimisation des process, Visibilité
2020
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2020 Extranet, Vitrine

Objectives

  • Redesign internet and extranet sites by improving their ergonomics, especially in a context of mobility
  • Improve the customer relationship through a more complete and user-friendly extranet
  • Gain market share with competitive online services
  • Add new functions (fine rights management, detailed logging, query tool, reporting ...)
  • Allow interoperability with other services
  • Allow future developments
  • Optimizing security and performance (continuity of service)
  • Have maintenance and reactive support
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Solutions

  • UX methodology to define extranet interfaces
  • Agile method to define the main functions through needs gathering workshops
  • Involvement of users to facilitate support for change
  • New graphic charter for the public internet site and the extranet
  • Wordpress public site
  • Laravel extranet according to a continuous improvement scenario with modular user interface in VueJS
  • Dedicated cluster hosting on several hosts to guarantee the PCA ( continuity of service ) and PRA (resumption of activity
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Results

  • Renewed image of society and services
  • Increase in traffic and requests for contributions
  • Reduction of internal processing times
  • Better follow-up of client files and reminders
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Une autre réalisation en Picardie