Extranet Plurelya
Plurelya
Extranet, Vitrine
Optimisation des process
2020
2020 Extranet, Vitrine
Objectives
- Redesign internet and extranet sites by improving their ergonomics, especially in a context of mobility
- Improve the customer relationship through a more complete and user-friendly extranet
- Gain market share with competitive online services
- Add new functions (fine rights management, detailed logging, query tool, reporting ...)
- Allow interoperability with other services
- Allow future developments
- Optimizing security and performance (continuity of service)
- Have maintenance and reactive support
Solutions
- UX methodology to define extranet interfaces
- Agile method to define the main functions through needs gathering workshops
- Involvement of users to facilitate support for change
- New graphic charter for the public internet site and the extranet
- Wordpress public site
- Laravel extranet according to a continuous improvement scenario with modular user interface in VueJS
- Dedicated cluster hosting on several hosts to guarantee the PCA ( continuity of service ) and PRA (resumption of activity
Results
- Renewed image of society and services
- Increase in traffic and requests for contributions
- Reduction of internal processing times
- Better follow-up of client files and reminders
